National Association of Transporters. Bulletin of transport information (BTI) Русский
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Choice of the factors defining quality of autoservice services by a programm-target method

August 2009 (170) Results of dissertation research A.N. Novikov,
E-mail: maxim.ka@mail.ru
A.S. Bodrov,
D.O. Lomakin,
E-mail: it@ostu.ru
Annotation: The current situation in the sphere of automobile transportation services and also recently risen problems connected with the transition to the market management mechanism are under consideration. The importance of automobile maintenance proficiency and relevancy of research directed to the quality improvement are determined.

quality, carcare center, services, the program, the purpose, a method


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